Damage Protection Policy

Damage Protection Policy

At Sleepaxa, we prioritize delivering high-quality products in pristine condition. While we take every precaution to ensure that your glasses are securely packaged and arrive without damage, we understand that unexpected issues can sometimes occur.

Our Damage Protection Policy is designed to provide you with peace of mind and a hassle-free resolution process should any such situation arise.

1. Reporting Damage

Your satisfaction is our priority, and we encourage you to inspect your package upon delivery. If you notice any damage, defect, or discrepancy with your order, please report it to us within 24 hours of receiving the product.

To initiate the damage protection process, reach out to us via:

Timely reporting allows us to address your concerns promptly and ensure a seamless resolution.

2. Proof of Damage

To process your claim efficiently, we request the following:

  • Clear videos and images of the damaged product and its packaging, highlighting the issue.
  • Please ensure the evidence is well-lit and clearly shows the damage. This helps us assess the problem quickly and fairly.

Special Cases:
If you cannot provide visual proof due to unavoidable circumstances, please inform us through any of the above contact methods within the reporting timeframe. Our team will work with you to find a solution.

3. Our Review & Resolution Process

  • Once we receive your report and supporting evidence, our team will review the claim within 2-3 working days.
  • Upon verification, we will initiate one of the following actions:
    • Replacement: We will ship a replacement product at no extra cost.
    • Alternative Resolution: For cases where replacement is not feasible, we may offer other resolution options, such as store credit or a refund.

We are committed to making this process as swift and stress-free as possible for our customers.

4. Returning the Damaged Product

  • In certain cases, we may request the return of the damaged product for quality checks or compliance purposes.
  • Sleepaxa will provide a prepaid return shipping label for your convenience.
  • Please ensure the damaged product is securely packed to prevent further damage during transit.

5. Our Packaging Standards

Every product is meticulously packaged using durable materials to protect it during transit. However, we encourage you to inspect your package upon delivery and refuse acceptance if it appears severely tampered with or damaged.

By choosing Sleepaxa, you are not just purchasing glasses; you are investing in premium-quality eyewear designed to improve your quality of life. We stand behind our products and ensure that any concerns are resolved quickly and professionally.

6. Exceptions to Damage Protection

While we strive to address all concerns, there are certain exceptions to our Damage Protection Policy:

  • Damages caused by misuse, negligence, or improper handling by the customer.
  • Products purchased from unauthorized retailers or third-party sellers not affiliated with Sleepaxa.

If your order was placed directly through our website or official platforms, you can rest assured that we have you covered.

Why Choose Sleepaxa?

Sleepaxa glasses are crafted with care to provide superior comfort and protection, making them an essential addition to your daily routine. With our robust Damage Protection Policy, you can shop confidently, knowing that we are here to support you every step of the way.

If you have any questions or concerns, please do not hesitate to reach out to our dedicated customer care team.

Thank you for choosing Sleepaxa – your partner in better living!