Peace of Mind

Damage Protection

Every Sleepaxa pair leaves our facility in pristine condition. Should anything ever go wrong in transit, we make it right, swiftly and without friction.

Our Commitment

Delivered Perfect, or Made Right

Premium eyewear deserves premium care, end to end. From the moment your Sleepaxa pair leaves our hands until it reaches yours, you're protected.

At a Glance

01

Reporting Damage

We encourage you to inspect your package as soon as it arrives. If you notice any damage, defect, or discrepancy, please reach out within 24 hours of delivery.

Timely reporting allows us to resolve concerns quickly and ensure your experience stays seamless.

WhatsApp  ·  +91 95123 17992

Phone  ·  +91 96240 01789

Email  ·  connect@sleepaxa.com

02

Proof of Damage

To process your claim efficiently, please share clear photographs or a short video of the damaged product and its packaging.

Well lit, clearly visible evidence helps us assess the issue quickly and fairly.

03

Review & Resolution

Once we receive your report, our team reviews the claim within 2 to 3 working days. Upon verification, we'll resolve it through one of the following:

Replacement  ·  A new pair, shipped at no additional cost.

Store Credit  ·  Equivalent value, applied to your Sleepaxa account.

Refund  ·  Where replacement isn't feasible, the full amount is returned to your original payment method.

04

Returning the Damaged Product

In certain cases, we may request the return of the damaged product for quality checks.

Sleepaxa provides a prepaid return shipping label for your convenience.

Please pack the product securely to prevent further damage during transit.

05

Our Packaging Standards

Every Sleepaxa pair is packaged with intention, in a protective case, tamper proof outer box, and durable cushioning, designed to safeguard your eyewear through every stage of transit.

If your package arrives visibly tampered with or severely damaged on the outside, you have the right to refuse acceptance at delivery.

06

Exceptions

In keeping with industry practice, the following falls outside damage protection coverage:

Damage caused by misuse, negligence, or improper handling after delivery.

Products purchased from unauthorised retailers or third party sellers not affiliated with Sleepaxa.

If your order was placed through our website or official platforms, you're fully covered.

Why Sleepaxa

More Than a Policy. A Promise.

When you choose Sleepaxa, you're not just buying eyewear, you're investing in patented technology built to improve how you see, sleep, and live.

Our damage protection isn't a transactional safety net. It's an extension of how we treat every customer, with care, with speed, and with the kind of attention you'd expect from a brand that takes pride in every pair.

Sleepaxa Care

Need Help With a Damaged Order?

Real humans, ready to make it right. We respond in minutes, not days.

© Sleepaxa Private Limited  ·  All rights reserved

Thank you for choosing Sleepaxa, your partner in better living.