Returns & Replacement

Sleepaxa Return & Exchange Policy

We at Sleepaxa aim to provide a seamless shopping experience. Please review our detailed Return & Exchange Policy to understand our process and guidelines. By placing an order, you automatically agree to the following terms and conditions.


1. Eligibility for Return or Exchange

  • Zero Power Glasses: Customers can initiate a return or exchange within 7 days from the date of delivery.
  • Prescription Glasses: Due to the customized nature, returns and exchanges are not permitted under any circumstances.

 

2. Process for Initiating Return or Exchange

  • Customers must contact us via:
    • Phone: +91 9624001789
    • WhatsApp: +91 9512317992
    • Email: connect@sleepaxa.com
  • All return or exchange requests must be initiated within the eligible period mentioned above.

 

3. Return or Exchange Shipment & Processing Time

  • Customers are required to self-ship the product to our warehouse. Pickup services are not available.
  • Once the product is received and verified, the return or exchange process will be initiated.
  • Timeline: 7–9 working days for verification & exchange initiation, plus up to 5 working days for refund (if applicable).
  • Sleepaxa will reimburse up to ₹100 (India/Asia) or equivalent for international customers (North America/Global) towards return courier charges.

 

4. Return Packaging & Condition Requirements

  • Products must be packed securely in the original Sleepaxa box, case, and packaging.
  • Only products in unused and undamaged condition (no scratches, cracks, or frame damage) will be accepted.

 

5. Shipping Damage Claims

  • If your product is damaged during shipping, please inform us within 24 hours of delivery.
  • Customers must provide video or photographic proof of the damage for claim validation.


6. Refund Processing

  • Refunds (if applicable for zero-power glasses) will be processed within 5 working days after product verification.
  • Partial refunds are not permitted.

 

7. Delivery Timelines

  • Zero Power Glasses: 4–6 working days.
  • Prescription Glasses: 7–9 working days.
  • Buffer Period: In rare cases of unavoidable delays, an additional 3 working days may be required.
  • If delivery does not occur within this extended timeline, customers are entitled to a full refund.

 

8. One-Time Exchange Policy

  • Customers are entitled to only one exchange per product.
  • Subsequent exchange requests for the same order will not be accepted.

 

9. Special Cases for Simultaneous Orders

  • If multiple products are ordered and one requires return/exchange, the customer must self-ship the product to our warehouse.
  • Return shipping costs (up to ₹100) will be compensated.


All disputes arising from this policy shall be subject to the exclusive jurisdiction of Surat, Gujarat (India).


All rights reserved by Sleepaxa Private Limited.

Thank you for choosing Sleepaxa.