Warranty Policy

Warranty Policy

At Sleepaxa, we take immense pride in the quality and craftsmanship of our products. To ensure your peace of mind, we offer a comprehensive warranty on our eyewear that covers key aspects of product performance. This policy reflects our commitment to customer satisfaction and transparency.

1. Warranty Coverage

The Sleepaxa warranty applies to all products purchased directly through our website and is structured as follows:

Glasses Coating Warranty

  • Coverage Period: 6 months.
  • Covers issues related to the coating on the lenses, ensuring durability and performance.
  • Note: Scratches on the lenses are not covered under this warranty.

Frame Manufacturing Warranty

  • Coverage Period: 1 year.
  • Covers manufacturing defects such as cracks on the frame front.
  • Exclusions:
    • Damage to the temple length of the frame.
    • Hinge breakage is also not covered under this warranty.

We believe in creating durable products, but some components, such as hinges, are subject to handling and care, which falls beyond the scope of manufacturing defects.

2. Non-Coverage Exclusions

The warranty does not cover the following:

  • Damages caused by improper use, misuse, or negligence.
  • Accidental damage (e.g., dropping or mishandling the product).
  • Wear and tear from regular use over time.
  • Damage caused by exposure to chemical hazards or corrosive materials.

3. Warranty Claim Process

Claiming your warranty is simple and hassle-free. Follow these steps:

  • Contact us via:
  • Provide the following details:
    • Order ID for verification.
    • Contact Number associated with your purchase.

Once you reach out, our dedicated team will assist you with the warranty claim process and guide you through the next steps.

4. Replacement Policy

We aim to ensure that any valid warranty claims are resolved swiftly:

  • Frame Warranty: If a frame issue is identified as eligible under warranty, we will replace the frame.
  • Lens Replacement: Glasses will not be replaced under any circumstances if the frame alone is damaged.
  • If the damaged frame or product is out of stock, we will arrange an alternative frame or equivalent product based on availability.

5. Warranty Fulfillment Timeline

  • Warranty claims are processed within 7-11 working days from the time the issue is verified.
  • In rare circumstances, a 3-day grace period may apply due to unforeseen delays.

6. Packaging for Replacement

  • Replacements do not include the original cases or boxes.
  • Customers requiring a replacement case or box must notify us before the replacement is shipped.
  • We are happy to provide these as complimentary items, ensuring you have everything you need for your eyewear.

Why Choose Sleepaxa?

At Sleepaxa, we value the trust our customers place in us. Our warranty is designed to reflect our dedication to providing superior quality products and exceptional service. While we cannot cover every type of damage, we stand behind our craftsmanship and are committed to making your experience as smooth and satisfying as possible.

If you have further questions or need assistance with your claim, please contact our customer support team.

Thank you for choosing Sleepaxa – your partner in enhancing vision and comfort!