Legal

Privacy Policy

Last updated: 03 May 2026

Sleepaxa Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you use our website and services.

This policy applies to https://sleepaxa.in and its associated subdomains. By accessing our service, you agree to the practices described in this policy and our Terms of Service.

Our Privacy Promise

We collect only what's necessary to serve you better. We never sell your personal information. We protect your data with industry-standard security. And we'll always be transparent about how it's used.

01

Definitions & Key Terms

Cookie  ·  A small data file generated by a website and saved by your web browser, used to identify your browser and remember preferences.

Company  ·  Refers to Sleepaxa Private Limited, headquartered in Surat, Gujarat, India.

Country  ·  India, where Sleepaxa is registered and operates.

Customer  ·  Any person or entity that signs up or places an order with Sleepaxa.

Device  ·  Any internet connected device used to access Sleepaxa.

IP Address  ·  A numeric label assigned to every internet connected device, often used to identify general geographic location.

Personal Data  ·  Information that allows the identification of a natural person, directly or indirectly.

Service  ·  The products and services offered by Sleepaxa as described on our website.

Website  ·  https://sleepaxa.in

02

What Information We Collect

We collect information when you visit our website, place an order, subscribe to our newsletter, respond to a survey, or fill out a form:

Name and contact details

Phone number and email address

Mailing and billing addresses

Account credentials, where applicable

For prescription orders, we may also collect optical specifications you voluntarily provide for the sole purpose of crafting your custom lenses.

03

How We Use Your Information

We use the information we collect to:

Personalise your experience and respond to your individual needs.

Process your orders and craft your eyewear.

Improve our products, services, and customer support.

Send order updates, shipping notifications, and care instructions.

Send periodic emails about new products, offers, and brand stories, only if you've opted in.

04

How We Use Your Email Address

By submitting your email address, you agree to receive emails from Sleepaxa related to your orders, account, and where opted in, marketing updates.

We never send unsolicited spam. Every marketing email includes a clear unsubscribe link.

Email addresses submitted only at checkout are used solely for order related communication.

05

How We Share Information

We share your information only with trusted third party service providers who help us run our business, such as:

Payment processors for secure transaction handling.

Shipping partners such as FedEx, Blue Dart, and Ekart for delivery.

Email and marketing platforms for communication.

Analytics providers to understand and improve our service.

Customer support tools to resolve your queries efficiently.

We do not sell your personal information.

We may also disclose information when legally required, to comply with court orders, or to protect our rights, the safety of our users, or the public.

06

International Data Transfer

Sleepaxa is incorporated in India. Information collected through our website may be transferred, stored, and processed by our service providers anywhere in the world. By using our service, you consent to such cross border transfers in accordance with applicable law.

07

Data Security

We implement physical, electronic, and managerial safeguards to protect your information. All sensitive payment data is transmitted via SSL encryption and processed by PCI compliant payment gateways.

Credit card and financial information is never stored on our servers after a transaction.

While we use reasonable efforts to protect your data, no security system is absolute. We cannot guarantee that information transmitted to us cannot be accessed by unauthorised parties.

08

Your Rights

You have the right to:

Access  ·  Request a copy of the personal information we hold about you.

Correct  ·  Update or correct inaccurate information.

Delete  ·  Request deletion of your personal data, subject to legal obligations.

Restrict  ·  Limit how we use your information.

Opt out  ·  Unsubscribe from marketing communications at any time.

To exercise any of these rights, simply contact us at connect@sleepaxa.com. We respond within a reasonable timeframe and may verify your identity before processing the request.

09

How Long We Keep Information

We retain your information only as long as needed to provide our service and meet legal obligations. When information is no longer needed, we either remove it from our systems or anonymise it so you can no longer be identified.

10

Cookies & Tracking

We use cookies to personalise your experience and improve our website performance. Most browsers allow you to disable cookies, though some features may not work correctly without them.

We never store personally identifiable information directly in cookies.

We may use analytics tools such as Google Analytics, Facebook Pixel, and similar services to understand how visitors interact with our website. These tools collect information in line with their respective privacy policies.

11

Advertising & Remarketing

We use remarketing services to show relevant Sleepaxa ads to visitors across other websites and platforms. This helps us reach people who've shown interest in our products.

You can opt out of personalised advertising through your browser settings or via tools provided by advertising networks.

12

Third Party Links

Our website may contain links to other sites we don't operate. We're not responsible for the content or privacy practices of third party sites.

We encourage you to read the privacy policies of every site you visit.

13

Children's Privacy

Sleepaxa products are designed for adults. We do not knowingly collect personal information from anyone under the age of 13.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we'll promptly remove it from our records.

14

Governing Law

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023 (DPDP Act) where applicable.

All disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.

15

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated revision date. By continuing to use our service after changes are posted, you agree to the updated policy.

16

Your Consent

By using our website, registering an account, or making a purchase, you consent to this Privacy Policy and the practices described within it.

Sleepaxa Care

A Privacy Question? We're Here.

Real humans, ready to address any concern about your data. We respond in minutes, not days.

Reach Us

Email  ·  connect@sleepaxa.com

Phone  ·  +91 96240 01789

WhatsApp  ·  +91 95123 17992

Website  ·  https://sleepaxa.in

Address  ·  Sleepaxa Private Limited, Surat, Gujarat, India

© Sleepaxa Private Limited  ·  All rights reserved

Thank you for trusting Sleepaxa with your privacy.